Refund & Returns Policy
We are committed to providing high-quality digital resources and a transparent purchasing experience. This policy explains how refunds and replacements are handled for CalmForge digital products.
Digital Products
All CalmForge resources are delivered as instant digital downloads. Because our products are available immediately after purchase, this policy differs from traditional returns for physical goods.
No Change-of-Mind Refunds
Once a digital product has been purchased and the download has been made available, we cannot offer refunds simply because you've changed your mind. This is standard practice for instant-access digital products because the files cannot be returned once delivered.
Faulty or Incorrect Products
If you receive the wrong file, an unreadable or corrupted PDF, or a product that doesn't match its description, you're entitled to a replacement or refund under the Australian Consumer Law.
Please contact us within 14 days of purchase and we'll resolve the issue as quickly as possible.
Before You Buy
Every product page includes a description, pricing information, and preview images where applicable, helping you make an informed purchasing decision before completing your order.
If you're unsure whether a resource is suitable for your needs, contact us before purchasing. We're always happy to help.
How To Request A Refund
Please email us with your order number and a short description of the issue.
We aim to respond to all refund requests within 2 business days.
Your Consumer Rights
Nothing in this policy limits or excludes any rights or remedies available to you under the Australian Consumer Law.
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